RECOVERING FROM BOXING DAY WEEK
I have previously said that Boxing Day is my favorite day to work when working in retail. We are prepared, and aware of the excited customers looking for the perfect (or not-so-perfect) deal. At my store, everyone is assigned a position and trained as to how to organize and operate their sections. A little excessive it may be, but it comes in handy. For the second year in a row, I was a fitting room seller - my fave. People on Boxing Day come knowing they want to spend money, and I enjoy helping people find the perfect item to spend their hard earned cash on.

Boxing Week, however, has always been a tad more difficult. The day after Boxing Day is referred to as D-Day at our store, as it is the day we are allowed to accept returns and exchanges as well as price adjustments. Frustration, anger, stress - a few words that can be used in relation to this day. We approached that day in the same fashion as Boxing Day - a team, attemping to overcome a goal of a large sum of returns and negative sums.

Today, however, was completely individual - and completely chaotic. What's the same? Returns? Yes. Exchanges? Yes. Team? No. I lost it today, completely overwhelmed with customers, some who were not only looking for a deal, but looking for a quiet time at the mall! One not at all as chaotic as Boxing Day or the day after. Boy were they wrong. A sea of people looking for sales, looking to return, looking to get angry. I apologize if this more sounds like a "rant," but I do not understand customers who go out of their way to be mean and angry and rude. We're just trying to do our job. We're just trying to make a living. We're just trying to do what we have been taught and trained to do.

Then I realized that this is how life is and this is what will happen - especially if I plan on going into P.R. No one's giving me a free pass and being nice just to be nice. I can try all I want, or even cry all I want, but that doesn't have to change anything. Regardless if you're thrown a bad hand, it's up to you to make the most of what you have. After dealing with a rude customer (rude for no apparent reason) I had to take a deep breath and put it all behind me. Because one negative person shouldn't have to drag you down or heavily influence how you feel. So I have realized one of my resolutions for the new year: to leave negativity behind me. To not sweat the small stuff, and to not let people who do not matter hurt me. Hope you guys will help me in working towards this effort. Thanks.

Labels: Boxing Day, customers, New Year, resolutions, work

CONFESSIONS OF A FASHION-AHOLIC ♥

My name is Lennie Eulalia and I am a CreComm student in the joint program. I am currently working towards a career in Public Relations, hopefully towards something in Fashion and Sales. As guessed, I work in clothing retail as a Senior Sales Associate for Aritzia which I hope will help me communicate my love of fashion, and hopefully develop my career in the long run.